Get to Know the Scenthound Customer
Scenthound customers are, of course, dog parents. But their dogs are more than just pets; they are furbabies who are an integral part of their family unit. As our society sees young people placing less emphasis on marriage and starting families later in life, we also see more young couples directing their time, energy and finances toward loving a pet. Get to know what Scenthound customers care about and how Scenthound works for them.
What Do Our Customers Care About?
Beyond just spending money on their dogs, Scenthound customers want the best for their dogs. In addition to working with Scenthound to assess five indicators of overall dog wellness, our pet parents also work with their vets and do their research to make sure their pup is in the best possible condition. Because our services go way beyond traditional grooming by focusing on the health of the dog, Scenthound is a convenient way for dog parents to prioritize their pup’s well-being.
They Know Membership
Our customers are also no stranger to subscription or membership models. Whether it’s beauty products, workout classes or dog food, Scenthound customers don’t want to think about paying out of pocket every single time they get a good or use a service. The Scenthound membership model means that our customers can drop off and pick up their pup even if they forgot their credit card at home or left their wallet in the car. Scenthound customers value the convenience we offer as well as the fact that a monthly membership keeps them accountable for staying on top of their dog’s routine care.
Getting to Know Their Dogs
As important as it is for us to know our customer, we also need to understand our client — their dog! Scenthound works with lots of pups of different breeds, backgrounds and dispositions. But what they all have in common is that they’re loved, both by their families and by the members of the Scenthound pack.
Membership is easier on the dog. A monthly routine breeds familiarity with the process, the facility and our staff which greatly improves a dog’s comfort and experience. Regular appointments also make it easier for our staff to keep a close eye on the dog and identify any visible changes in their health.
We make sure all dogs in our care feel loved and safe by treating them as individuals. Some dogs are slower to warm up than others, but our “Scent Techs” are pros at ensuring our pups feel comfortable while they’re separated from their parent.
What We Do for Our Customers
We also empower our dogs by being an advocate for their health. Scenthound dogs can’t tell their pet parent that their ears hurt or eyes itch. But a trained tech can let dog parents know when they spot an issue and even recommend a vet visit if it’s necessary.
We add value to the lives of our customers by prioritizing their dog’s well-being and making it easy and convenient to stay on top of routine care. If you are ready to improve the lives of pups and their owners, reach out for more information about the Scenthound franchise opportunity.